Pawly — Terms of Service

Last Updated: September 16, 2026

Welcome to Pawly. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Pawly. By accessing our website or placing an order, you agree to these Terms.

1. About Pawly

Pawly is an online store that sells animal and pet toys and related products. Products may be supplied and shipped by third-party suppliers.

Throughout these Terms, “Pawly,” “we,” “us,” and “our” refer to Pawly. “You” and “your” refer to the customer or website visitor.

2. Eligibility

By using our website or purchasing products from us, you confirm that:

• You are legally able to enter into a binding agreement in your jurisdiction.

• The information you provide to us is accurate and complete.

• You will use our website and products only for lawful purposes.

If you are purchasing a product for a pet, you are responsible for ensuring that the product is appropriate for that animal.

3. Products

We make reasonable efforts to accurately display product descriptions, images, colors, sizes, and other information. However, actual products may vary slightly from images or descriptions due to manufacturing, lighting, screen settings, or supplier changes.

We reserve the right to:

• Change product prices or descriptions.

• Limit product quantities.

• Discontinue products.

• Correct errors or inaccuracies on our website.

4. Orders

When you place an order, you are making an offer to purchase the products selected.

After receiving your order, we may send you an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order for reasons including:

• Product availability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Incorrect customer information.

• Shipping restrictions.

• Other legitimate business reasons.

If we cancel an order after payment has been received, we will provide a refund of the amount paid for the canceled order.

5. Prices and Payments

All prices displayed on our website are subject to change without notice.

You agree to provide valid and accurate payment and billing information when placing an order.

You authorize Pawly or our payment processor to charge the applicable amount for your purchase, including any applicable taxes, shipping charges, or other fees displayed at checkout.

6. Shipping and Delivery

Shipping times are estimates and are not guaranteed unless explicitly stated otherwise.

Because Pawly may use third-party suppliers and fulfillment partners, shipping times can vary depending on the product, destination, carrier, customs procedures, and other circumstances outside our control.

Once an order has been shipped, tracking information may be provided when available.

Pawly is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, or incorrect delivery information provided by the customer.

You are responsible for providing a correct and complete shipping address.

7. International Orders and Customs

Customers ordering products internationally may be responsible for customs duties, import taxes, VAT, or other charges imposed by their country.

Pawly does not control these charges and cannot guarantee whether they will apply to a particular order.

Customers are responsible for ensuring that products they order can legally be imported into their destination country.

8. Returns and Refunds

Our return and refund practices are described in our Refund Policy.

If a product arrives damaged, defective, incorrect, or otherwise qualifies for a refund under our policy, please contact us as soon as reasonably possible with your order information and, where applicable, photographs or other evidence of the issue.

Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be excluded under applicable law.

9. Pet and Animal Safety

Pet toys can present risks if used improperly.

Customers are responsible for selecting toys appropriate for their animal's size, age, breed, behavior, and chewing habits.

Pets should be supervised while using toys. Inspect products regularly and remove them if they become damaged or if pieces become loose.

Pawly does not guarantee that any toy is suitable for every animal.

If an animal swallows part of a product or experiences an adverse reaction or injury, seek appropriate veterinary assistance.

10. Third-Party Suppliers

Some Pawly products may be fulfilled by independent third-party suppliers or manufacturers.

Product availability, packaging, shipping times, and product specifications may therefore vary.

We work to provide accurate product information, but supplier-provided information may occasionally change or contain errors.

11. Intellectual Property

All content on the Pawly website, including logos, graphics, photographs, text, designs, and other materials, is owned by or licensed to Pawly unless otherwise stated.

You may not reproduce, distribute, modify, sell, or use our content without our prior written permission.

12. Prohibited Uses

You agree not to use our website to:

• Violate applicable laws or regulations.

• Commit fraud or engage in deceptive activity.

• Interfere with the operation or security of our website.

• Attempt to gain unauthorized access to our systems.

• Copy or exploit our website or content without permission.

• Submit false or misleading information.

• Abuse promotions, discounts, refunds, or payment systems.

13. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other business purposes.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Pawly will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase or use of our products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pawly and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website or products.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Changes to These Terms

We may update these Terms from time to time.

The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms will be governed by the laws applicable to Pawly's business and the customer's applicable consumer-protection rights, without limiting any mandatory rights you may have under the laws of your jurisdiction.